Frequently Asked Questions
How do I know if my safety frame is in stock?
When you place the order online we will double check to verify that the frame is in stock. If it is not in stock, you will be contacted either by email or by phone as to whether you would want to choose a different frame or wait while we order the original.
How do I know if the spectacle kit I am looking for is the correct one for my mask?
On the inside of the mask, there are usually numbers or letters identifying which style mask you have. You can usually do a Google search or call us with the mask make and style, and we can give you the spec kits that match it. Also, the search bar of our website allows for typing in the manufacturer's name, and it will list which kits match which style mask you have.
How do I know which size wraparound style matches the prescription safety glasses I currently use?
Small to medium are good for measurements ranging from 44-52. Medium usually covers 50-57 sizes, and large would be considered anything 56 and higher. Each area has a bit of overlap. Note that wraparound safety frames are hard to determine a size that works when using the numbers on traditional frames.
I am having difficulty entering my prescription. Can I send it to you?
Yes, you definitely can send in your Rx/Prescription. Email it to [email protected] When sending in via email, please reference the web order number that was assigned to your order. Therer is also an upload function available. You would need to save it to your phone or computer and then upload it via the Rx function to include it with the web order.
What is a PD and how do I measure it?
Your PD is the measurement from one pupil to the other. It is usually written in millimeters and ranges as a combined number from 55-75. If written out individually, it would appear between 25-38 for each eye. This measurement is necessary to make your lenses regardless of lens style. It can be obtained from your doctor's office or most recent place you have purchased glasses.
What is your return or remake policy?
Our return or remake policy can be found by following this link: https://www.safevision.net/returns-warranty-safevision
Do you ship internationally?
Yes, we do ship internationally. The cost for shipping internationally starts at $40.00 and will vary depending on the country. If you need this done, you will not be able to complete your order online. Please call in to our office and speak to one of our customers service or shipping specialists. 314-961-7406.
If I order transitions® do I need to select tint color as well?
When you order transitions prescription lenses, you will have to choose between grey and brown. Once that choice is made, you do NOT have to select a color again.
Can I get replacement parts for the prescription safety frames?
Certain frames come with replaceable parts. For example, adjustable nose pads, straps and foam gaskets are all replaceable and can be purchased for their retail price.
Can you put prescription safety lenses in my existing frame?
Yes. Our lab can make prescription safety lenses to fit almost any frame. The only real limitation we have is that the frame be opthalmic in quality, meaning it can accept an rx lens. Additionally, the safety frame must be in good condition with no visible cracking or brittleness. If you need to send your frame in for custom prescription lenses, you will need to contact one of our customer service technicians to have them issue you an RMA via email so that we can have your frame arrive with instructions for us to process them.
What kinds of prescription safety lenses do you offer?
SafeVision offers single vision, line bifocals and progressive lenses. We can also customize lenses for your specific needs. If you need a custom prescription safety lens, call one of our customer service specialists for help and suggestions.
How are bifocals different from progressive lenses?
Bifocal lenses have two areas of vision. The upper portion is used for distance vision (far away) while the lower portion is used for reading. There is a visible line on the lens to separate these areas.
Progressive lenses, or no-line lenses, have a graduated vision area from distance to intermediate to near vision. This allows for a seamless transition between the vision areas and is more natural to the eye.
Why aren’t my Transitions lenses changing colors?
Transitions lenses must be exposed to direct UV rays. UV rays are what activate the color change. Transitions® will not darken to the fullest potential behind a windshield. Today’s windshields have a UV filter built in to block the UV rays. If you wear some type of head cover, hard hat or ball cap, they will not darken fully because the bill on the head cover is blocking the UV rays needed to make the lenses change in color.
What types of coatings can I get on my prescription safety lenses?
All prescription lenses from SafeVision come with a scratch resistant coating and a UV filter. You can also purchase the Ultimate Scratch Coating that adds an additional layer of scratch coating to the lenses.
Anti-reflective or anti-glare coatings reduce surface glare and reflections. It also aides in reducing eye strain and allows more light into the eye. Anti-reflective or anti-glare coatings are highly recommended for the wearer that is exposed to computer screens and portable devices to eliminate screen glare.
Anti-fog coatings makes the lenses more resistant to fogging. The coating is applied to the front and back surface of the lens making fogging greatly reduced.
Mirror coatings are just that. The reflection is mirrored back. This type of coating is highly reflective and typically applied to dark tined or polarized lenses. This coating is applied to the front of the lens. There are several color choices available.
Do you accept vision insurance plans?
We currently do not accept vision insurance. You can, however, submit your receipts to your insurance company for reimbursement based on coverage.
Can I use my HSA card to purchase prescription safety glasses?
Yes, health savings account cards are usable. To use the HSA card, you will have to call in and order the eyewear over the phone: 314-961-7406. Our online system does not currently allow for HSA purchases through the web.